FAQs

1) What is DogFinder and where are you located?

DogFinder is a Europe-based family run business with products sourced globally. We are passionate about dogs ourselves and, sadly, we know the terrible feeling when you just don't know where your beloved one ran towards. Therefore, having faced the need for a GPS tracker ourselves, we launched this business.

We test all our products before we sell them. We don’t have a ‘Bricks & Mortar’ retail store – rather we are a 100% online retailer. Costs low = savings passed on to you!

2) Free shipping? How long does it take?

We offer free worldwide shipping, which means those savings are passed onto you and our products are more affordable. Delivery times vary depending on the country you live in and your local postal service.

Free shipping normally takes 9-20 days, depending on your location. Canada and the US typically see delivery of 12-18 days, and the EU and Australia/NZ roughly 14-20 days - however we cannot guarantee an exact date.

We just can’t compete with the likes of Amazon & other big online retailers for same-day shipping, but we've never lost an order & we pride ourselves on great customer service. Our products are high quality, original & fairly priced - so worth waiting a little more for! Your pooch will appreciate the care!

3) What about taxes/duties/customs charges? 

We ship our products as gifts, and thus due to the low amount and the product itself the customers are not charged customs or postal charges on delivery. In rare circumstances, you may be charged customs duties as per your government's importation regulations. DogFinder is not responsible for any charges incurred on duties or taxes that are subject to your local regulations. Please refer to our policies pages or contact us directly for more information.

 

4) Are all your prices in USD?

All sales are in USD dollars at checkout.

5) My products were damaged during shipping, what should I do?

While 99% of our products are shipped and delivered in great condition, sometimes the postal service makes an error - just send us an email and photo of the product and we will be happy to refund you in full or send you a new product provided you are within the refund timeline. Please refer to our policies pages or contact us directly for more information.